Refund policy

Refund & Return Policy:

We strictly adhere to the South African Consumer Protection Act (CPA) and the Electronic Communications and Transactions (ECT) Act to ensure you can shop with confidence.

The 7-day Cooling-Off Period in accordance with the ECT Act, you have the right to cancel your online purchase and request a return within 7 days of receiving your goods, provided the items are in their original, unused condition.

Hygiene Exceptions for Baby Apparel for the health and safety of all our little customers, we cannot accept returns or exchanges on baby clothing, sleepwear, or feeding items if the original packaging has been opened, tags removed, or if the item has been washed or worn.

Defective or Damaged Goods:

If an item arrives damaged, or a hardware product (such as a baby monitor) proves defective within 6 months of delivery, please contact us immediately at sales@littlewild.co.za  Under the CPA, we will arrange for the defective item to be returned to our suppliers for inspection. Once verified, we will offer you a full refund, replacement, or repair at no additional courier cost to you.

Return Courier Costs for Sizing/Exchanges:

If you wish to exchange an apparel item for a different size (and the item remains unopened and unwashed), you are responsible for the return courier fee to send the item back to our dispatch Centre.

How to Initiate a Return:

To log a return, please email sales@littlewild.co.za with your Order Number and the reason for the return. We will provide you with the exact return shipping address and instructions. Refunds are processed back to the original payment method within 5-7 business days of the returned item passing quality inspection.